Ensure asset reliability with the help of our field service
Our products are complex systems whose components subject to normal wear and tear, hence maintenance by a professional trained technician is the safe way to get the maximum performance for your systems throughout their life cycle and to minimize the risk of failure
Based on our long experience, we have developed an effective and cost-optimized service program for our customers. With a maintenance contract our specialists will check the function of your equipment, including batteries and work out together with you the actions that are necessary to ensure the continued reliability and availability of your systems. We recommend a maintenance contract immediately when purchasing a device to receive security and maximum protection of your investment. After maintenance you will receive a detailed protocol for your documentation. We store your equipment in our database to be ready with accordingly necessary wear parts immediately next time.
- Basic Maintenance Contract
Review of the system on site (including batteries), to the agreed interval
Response time within 24 hours (after opening the ticket to our service staff) – Software updates and preventive maintenance
Discount on all spare parts, batteries and hourly rates
Free and environmentally disposal of used batteries
Free phone support
No calculation of travel costs and expenses
- Comprehensive Maintenance Contract (maintenance and repair, without batteries) Services as described in „Basic Maintenance Contract“, in addition:
Free replacement of all defective wear parts, batteries not included.
- Full-Service Contract (maintenance and repair, including batteries) Services as described in „Basic Maintenance Contract“, in addition:
Free replacement of all defective wear parts, batteries included.